Refund Policy

• Refunds are available only within 7 days of the initial subscription purchase.

• No refunds for partial months or early cancellation after 7 days.

• Auto-renewal charges are non-refundable unless a technical failure prevented service delivery.

• Refunds for annual plans are prorated only if requested within 7 days and no services have been utilized (e.g., no content delivered, no campaigns launched).

• To request a subscription refund, contact us at [email protected] with your order ID.

• Funds added to your Vilva Business wallet for availing extra services (content, ads, designs, etc.) are non-refundable once credited.

• Unused wallet balance can be used anytime within 12 months from the date of addition.

• No cash refunds for unused credits after 12 months — balance expires automatically.

• Exception: Full refund within 24 hours if funds were added by mistake and no services were ordered.

• No refunds for completed and delivered content (articles, videos, graphics, ad creatives, etc.).

• No refund if client approves draft or provides feedback and work proceeds.

• Revisions are free as per package limits. Additional revisions beyond package are chargeable and non-refundable.

If Vilva Business platform is down for more than 48 consecutive hours and you are unable to access paid services, you may request a prorated credit or refund for the affected period. Compensation is limited to the amount paid for the affected billing cycle only.

1. Email [email protected] within the eligible timeframe.

2. Include your Order ID, Registered Email, and Reason for Refund.

3. Our team will review within 3–5 business days.

4. Approved refunds are processed within 7–10 business days via original payment method (or wallet credit if preferred).

• Domain registration, hosting, or third-party tool subscriptions purchased through Vilva Business.

• Services already delivered or in progress beyond cancellation window.

• Charges for payment gateway fees, taxes, or transaction costs.